Order Process

Building Block Orders

The most cost effective method of ordering is to use our online chemical store, which can be accessed through the Ordering menu or directly at www.Hit2Lead.com. Hit2Lead.com provides up to date availability and pricing as well as access to our San Diego, CA, Rush stock. Alternatively, you may place your order with Customer Support by emailing support@chembridge.com a list of IDs and desired amounts or by faxing this information to +1-858-451-7401.

Hit Resupply, Analogs and Small Screening Compound Set Orders

The most cost effective method of ordering is to use our online chemical store, which can be accessed through the Ordering menu or directly at www.Hit2Lead.com. Hit2Lead.com provides up to date availability, discounted pricing for screening compound orders placed online, and access to our San Diego, CA, Rush stock. Alternatively, you may place your order with Customer Support by emailing support@chembridge.com a list of IDs and desired amounts or by faxing this information to +1-858-451-7401.

Compound Library Orders

To request availability and pricing information or to place an order for a larger screening compound selection or to order one of our pre-plated libraries, please contact your ChemBridge sales representative. To contact your sales representative, please visit the Contact Us page, email sales@chembridge.com, or contact us by phone at +1-858-451-7400. If you have already completed a selection and would like to check pricing and availability, you can provide the list of ChemBridge IDs as a text or spreadsheet file or in the body of an email, formatted as a single column of ID values. Please indicate the desired amount per sample (in umol or mg) and any special formatting requirements. After pricing and availability have been confirmed, you will be issued a quotation that can be used to place an order.

Please visit the Quality Control and Terms page for our Screening Libraries for information regarding our minimum purity guarantees, legal terms, formats available and electronic documentation. For shipping, payment and returns/refunds terms, please visit the Terms page under the Ordering menu.

Processing of Compound Library Orders by ChemBridge

After a client places an order for a selection of ChemBridge compounds or for a ChemBridge library, the order is entered in our computerized order processing and logistics system. Orders are formatted and packaged in our Moscow lab facility. We take every possible measure to ensure that your order is processed and handled exactly to your desired specifications. Every step of our formatting and packaging process is controlled via a bar-code tracking system, resulting in a mistake-proof operation. The time to process and deliver an order depends on the size and formatting requirements of the order, and ChemBridge works to deliver your order as quickly as possible. Your sales representative can provide an estimated delivery range, and if you have a specific deadline that must be met, please notify your sales representative.

A full set of documentation in electronic form is provided with each order, including an electronic SD (Structural Data) file and Database file prepared in ISIS/Base, which correlate each compound's unique seven- or eight-digit ChemBridge ID number with the chemical structure of the compound and its formula and molecular weight, in addition to the position of the compound in the particular plate/box. An Excel file containing ID and sample map information is also provided.


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